Pomoc oko refund

Ovako ljudi ja sam gledao guide i slao dva puta al nece nikako.Ovako sam poslao :

Hello
I heard that I can refund three of items i bought in game . If it is possible i would like to refund three champions :Gankplank , Amumu and Garen . I hope you will fullfil my request and that you will refund these three champion . With respect , unique .

Champion name : Garen - 1350 IP
Champion name : Amumu - 1350 IP
Champion name : Gankplank - 3150 IP
Username : unique192
Summoner name : uniquee111
Server : Europe - Nordic / East
Email :----------------

A dobijem odgovor :

Your request (#1183092) has been received, and is being reviewed by our support staff.

To review the status of the request and add additional comments, follow the link below:
http://support.leagueoflegends.com/tickets/1183092

To help expedite your request, if you have not yet included the following information (for any/all applicable accounts) when you submitted your ticket, please reply with the following information:
Username:
Summoner Name:
Email Address:
Server (US/EU-W/EU-NE):

Sta da radim ? pls help ...

Pa nisi dobro e-mail napisao.

Vidis da ti fali .

Nisi napisao E-mail svoj na kojem ti je cc registrovan.

Username: asdf
Summoner Name: in game nick asdfkonj
Email Address: na kojem ti je cc registrovan
Server (US/EU-W/EU-NE): Server =?

Nakon toga ti dodje da napises za svakog champa, skina ili sl. sta zelis da vratis i koliko si potrosio na to.
Nakon toga, kad si sve fino ukucao, napise ti lik taj sto vodi tvoj support ticket da si dobio ip ili rp i to je to.
Ali samo mozes vratit champove koje si kupio od u ovom mjesecu tacnije u ovih 30 dana.